Learn Malay
Refunds and cancellation
Week one is free, in full, so you can hear the course before you pay for it. After that, this page says how to stop paying and how to get money back. Where you bought decides who hands the money back — that part is not up to us — so the routes are set out separately below.
What we promise
- Thirty days on your first payment. If the course is not for you, tell us within 30 days of your first subscription payment and you get it back in full. No form, no reason needed.
- A renewal you did not mean to pay. Tell us within 14 days of the charge and, if you have not used the new period, we refund it.
- If we shut the service down during a period you have paid for, we refund the unused part without being asked.
- Outside those windows a subscription is not refunded for time already available to you: you cancel, and your access runs to the end of the period you paid for.
If you bought through the App Store, Apple is the seller and Apple alone decides refunds — we cannot issue them. We will still put our promise above in writing to Apple in support of your request, and Apple almost always follows it. On Google Play and on the website we issue the refund ourselves.
How to cancel
| Where you bought it | How to cancel |
|---|---|
| iPhone or iPad | Settings → your name → Subscriptions → Learn Malay → Cancel. At least 24 hours before it renews. |
| Android | Google Play → profile → Payments & subscriptions → Subscriptions → Learn Malay → Cancel. At least 24 hours before it renews. |
| learn-malay.com | In the app: Settings → Subscription. Or the link on any receipt from Paddle, our payment provider for the website. |
| Classes with a tutor | In the app: Classes → your plan → Cancel. See “Classes” below for moving or cancelling a single class. |
Cancelling always means “no further charges”. It never cuts the period you have already paid for short.
How to ask for a refund
- Email hello@learn-malay.com from the address you signed in with. That is the whole process, wherever you bought. A person reads it, usually the same day; refunds are sent within five working days and take as long as your bank takes to show them.
- App Store: you can also go straight to Apple at reportaproblem.apple.com.
- Google Play: within 48 hours of the charge Google can refund you immediately at play.google.com. After that, ask us.
- Website: Paddle is the merchant of record for web purchases and issues the refund. Use the link on your receipt, or ask us and we will do it.
Classes with a tutor
A class is someone’s working evening, so the rules are about notice rather than money.
- Moving a class: twice a month, into any open slot with the same tutor, with at least 24 hours’ notice.
- Cancelling with more than 24 hours’ notice: the class comes back to you as a credit, good for 60 days.
- Cancelling later, or not turning up: the class is used, and your tutor is still paid for the time they held.
- If your tutor does not turn up: the class comes back as a credit and we make it right with you.
- Unused credits: within 14 days of buying, if you have taken no classes at all, we refund the lot. After that credits can be used but not cashed in.
- A weekly or twice-weekly plan renews monthly and can be cancelled any time; it runs to the end of the paid month and the slot is released.
Your rights under the law
If you are in the EU, the EEA or the UK you have a statutory right to withdraw from a purchase of digital content within 14 days. Because the course opens the moment you pay, you are asked at checkout to agree that it starts immediately, which under that law ends the statutory right — so our own 30-day promise above stands in its place and is longer than the law requires. Buyers in Singapore, South Korea, Brazil, Canada, China, Turkey and Israel have their own shorter statutory cancellation windows, which our payment provider applies automatically; again, our promise is longer.
In Malaysia the Consumer Protection Act 1999 applies. Nothing on this page takes away a right that the law where you live does not allow us to take away.
Things that are not refunded
- Discount, sponsorship and gift codes have no cash value.
- A free week, which costs nothing.
- Time already available to you outside the windows above — cancelling is how you stop paying for the next one.
If we cannot agree
Write to hello@learn-malay.com and say so plainly; we would rather settle it than argue. For web purchases you may also take it up with Paddle, who took the payment, under the Paddle Checkout Buyer Terms. For App Store and Google Play purchases, Apple’s and Google’s own dispute routes are open to you.